1. Product/Service Cancellation

Customers can request to cancel their order or service subscription by contacting our customer support team. The cancellation request must include the order or subscription details such as:

• Order number
• Date of purchase
• Any other relevant information

2. Cancellation Timeframe

The cancellation window may vary depending on the specific product or service. Please refer to the product/service description or agreement for the cancellation period applicable to your purchase.

3. Refund Eligibility

Not all cancellations are eligible for a refund. Refund eligibility is determined on a case-by-case basis considering factors such as:

• The type of product or service
• The reason for cancellation
• Adherence to our specific product or service agreement

1. Refund Processing

Once a cancellation request is approved and deemed eligible for a refund, we will process the refund within 5 business days. Refunds will be issued using the same payment method used for the original purchase unless otherwise specified.

2. Partial Refunds

In some cases, partial refunds may be offered if:

• Only a portion of a product or service has been utilized
• Specific conditions apply to your case

The decision to provide a partial refund will be made at our discretion.

3. Non-Refundable Products/Services

Some products or services may be explicitly labelled as non-refundable at the time of purchase. Please review the product/service description carefully before making a purchase.

4. Refund Denial

We reserve the right to deny refund requests that do not meet our cancellation and refund policy criteria. If a refund request is denied, we will provide a clear explanation of the reasons for denial.